Terms of Service
By creating an account or using the CaptainPass mobile application, owner web portal, or admin dashboard (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.
1. Who can use CaptainPass
You must be at least 13 years old to use CaptainPass. By using the Service you represent that the information you provide is accurate.
If you are under 18, you may use CaptainPass only with the consent and supervision of a parent or legal guardian, and that parent or guardian must make or authorise any payment on your behalf and accepts these Terms with you. If you are under 18 you must not make a payment without their permission. Where the law requires an adult to enter into a binding contract, your parent or guardian enters into these Terms on your behalf.
Games may be restricted by age bracket. Players aged 16 and under and players aged 17 and over may be separated into different games, and the game creator can choose which bracket a public game is open to.
2. Your account
You are responsible for activity that happens under your account. Keep your password and devices secure. Notify us at support@captain-pass.com immediately if you suspect unauthorised use. We may suspend or terminate accounts that violate these Terms or applicable law.
3. The Service
CaptainPass is a community platform that helps people in Oman find players, discover and organise football, padel and other sports we add over time, and โ as part of that โ book the venue and split the cost. We coordinate between players, captains, and venue owners. The facility, the game, and the day-of experience are provided by the venue and the players, not by CaptainPass.
4. Roles
- Captain โ the user who creates a game. You are responsible for choosing the venue, time, and rules, and for ensuring your players show up. If your match has a "captain pays all" payment method or the booking auto-confirms with unpaid players, the unpaid share is charged to your card.
- Player โ a user who joins a game. Payment is taken at the time of joining; a slot is not reserved without payment.
- Owner โ the operator of a registered venue. Owners edit their venue's public profile (name, location, photos, standard price, surface, bio, map link), reply to reviews, mark in-person payments, and create walk-in bookings. Owners set only their standard price; promotional and discounted prices are set by CaptainPass. Cancellation timing is set by CaptainPass, not the venue. Owners are responsible for the accuracy of the information they publish.
5. Bookings, payments, and cancellations
- Joining a game charges your card immediately for your share. The full amount appears on your card statement at the time of booking.
- You may leave a game and be refunded up to 1 hour before kickoff. Within that final hour, a confirmed game is non-refundable (your paid spot is held for the team) โ but it can be claimed by another player for free until the game ends, so the seat isn't wasted.
- An unconfirmed game can be left for a full refund any time before it locks (30 minutes before kickoff); if it never fills, it auto-cancels and everyone is refunded automatically.
- A confirmed game stays joinable until it ends (start time plus duration).
- Refunds may be issued as instant wallet credit (the default โ available immediately for future bookings) or back to your card (typically 2 to 15 business days, depending on your bank). You choose your refund destination when you cancel a game yourself. For automatic cancellations (e.g. a match that didn't fill in time), you are refunded to your original payment method โ money paid by card goes back to your card, and money paid from wallet credit returns to your wallet.
- Wallet credit can be used for any future booking on CaptainPass. It is non-transferable and cannot be withdrawn as cash. Wallet credit is only ever created from a refund โ it cannot be bought or topped up. Each credit lot expires 120 days after it is issued; when you pay, the soonest-expiring credit is used first, and credit left unused past 120 days is forfeited. If you would rather not hold credit, choose back to your card when you cancel; if you do not choose a destination within the refund window, we refund you to your original payment method.
6. Tournaments
- Entering a tournament charges an entry fee. The entry fee pays for the court time the tournament occupies; it is not a wager and it does not buy a prize.
- Cancelling 24 hours or less before the tournament starts forfeits your entire entry fee, and the venue is paid for your place. Cancel earlier than that and you are refunded in full.
- When a refund is due you may be asked to choose wallet credit or back to your card. You have up to 24 hours to choose; if you do not choose, we refund you to your original payment method.
- If you pay to sit in a tournament's pool or join as a free agent and you are not placed into the bracket, your money is refunded. Waitlist places are unpaid.
- A tournament may be cancelled by its host or by CaptainPass โ for example if too few entries are received. If it is cancelled before it starts, every paid entrant is refunded.
- Prizes, if any, are arranged and awarded offline by the host or the venue. They are not funded from entry fees and are not provided by CaptainPass.
- Apple is not a sponsor of, and is not involved in, any tournament run on CaptainPass in any manner.
7. Coaching sessions
- Coaching sessions are booked and paid for in the app but are delivered in person by a coach at the venue. CaptainPass coordinates the booking; the coaching itself is provided by the coach and the venue, not by CaptainPass.
- Coaching bookings follow the same cancellation and refund rules as any other booking (section 5).
- Coaches are responsible for the accuracy of what they publish about themselves and their sessions.
8. Payments
Card transactions are processed by AmwalPay, a third-party Omani payment provider. By making a payment you authorise CaptainPass and AmwalPay to charge your selected payment method for the amount displayed in-app, including any platform service fee in effect. We do not see or store your card number.
Venues are paid their standard price for each booking. Where CaptainPass runs a discount or promotional offer, CaptainPass absorbs the difference โ the venue still receives its standard price.
Pricing displayed in-app is in Omani Rial (OMR). Taxes, where applicable, are included in the displayed price unless stated otherwise.
9. Reviews and venue profile
Players may submit a star rating and short text review after a played game. Reviews must reflect genuine personal experience, must not contain personal attacks, hate speech, or illegal content, and may be removed at our discretion if they violate this clause. Venue owners may reply once per review. By posting a review or reply, you grant CaptainPass a non-exclusive, worldwide, royalty-free license to display it on the platform.
Owners are responsible for ensuring photos they upload do not infringe third-party copyright and accurately represent the venue. We may remove photos that violate this clause.
10. User conduct
You agree not to:
- Use the Service for any unlawful purpose.
- Harass, threaten, or impersonate other users or owners.
- Use automated tools, scrapers, or bots to interact with the Service.
- Reverse-engineer or attempt to circumvent security controls (including App Check / reCAPTCHA).
- Submit content that is illegal, defamatory, hateful, or violates anyone's rights.
- List a venue you do not own or have permission to manage.
We may remove content or suspend accounts that violate this section without prior notice.
There is zero tolerance for objectionable content or abusive behaviour. To keep the Service safe:
- We automatically screen the text you submit โ display names, bios, venue reviews, and tournament names and descriptions โ and reject content that is objectionable.
- You can report a player or a review from inside the app, and you can block a player so their content is hidden from you.
- We review reports and act on them โ removing content and/or suspending the account responsible โ normally within 24 hours.
- Accounts that post objectionable content or abuse other users may be suspended or permanently removed.
If you see something that breaches these Terms, report it in the app or email support@captain-pass.com.
11. Content you submit
You retain ownership of feedback, game rules, reviews, replies, and photos you submit. You grant CaptainPass a non-exclusive, worldwide, royalty-free license to display, store, and process your content as needed to operate the Service.
12. Service availability
The Service is provided "as is." We do our best to keep it running but make no guarantee of uninterrupted availability, accuracy of venue information, or that any specific game will take place. We are not liable for actions of venues, owners, or other users.
13. Limitation of liability
To the maximum extent permitted by law, CaptainPass and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, whether arising from your use of the Service or any inability to use it. Our total liability for any claim related to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) OMR 50.
14. Termination
You can stop using the Service and delete your account at any time from inside the app. We can suspend or terminate your access if you violate these Terms or to protect the Service. Sections that by their nature should survive termination (payments, content license, liability, governing law) will survive.
15. Governing law
These Terms are governed by the laws of the Sultanate of Oman. Disputes are subject to the exclusive jurisdiction of the competent courts of Muscat.
16. Changes
We may update these Terms. Material changes will be communicated in-app or by email. Continued use of the Service after changes take effect constitutes acceptance.
17. Contact
Questions: support@captain-pass.com.